At Huusk Knives, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, our Return Policy outlines the conditions under which returns and exchanges are accepted, as well as the process for requesting a refund.

1. Return Eligibility

To be eligible for a return, please ensure the following:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must request a return within 60 days of receiving your order.
  • Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Items that have been used, damaged, or altered after delivery.
  • Custom or personalized items.
  • Gift cards.
  • Items purchased on final sale or marked as non-returnable.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Ship the Item: Securely package the item and include the Return Authorization Number inside the package. Ship the item to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).
  4. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be processed to your original payment method within 60 business days. Please note that shipping fees are non-refundable.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once your return is received and approved, you can place a new order for the desired item. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We may request photos of the damage or defect. If the item is confirmed to be defective, we will provide a replacement or issue a full refund, including any shipping charges.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

For any questions or concerns regarding our Return Policy, please contact us at:

Email: [email protected]

Address: 145A Harbord St, London SW6 6PN, UK